Terms & Conditions

National Carpet Shopping Survey 2024 ‘Win a £100 Amazon Gift Card’ Competition

  1. National Carpet Shopping Survey 2024 ‘Win a £100 Amazon Gift Card’ competition (“the Competition”) will officially launch on Survey Monkey at 08:00 hours on Monday 2nd December 2024 and will officially close on Wednesday 11th December 2024 at 23:59 hours.
  2. Entry is via the Survey Monkey Link only. No purchase is necessary. To be in with a chance of winning the Competition prize, entrants must complete the Survey and the contact details section of the survey. Any comments that are offensive, inappropriate, or unlawful will be automatically disqualified.
  3. There will be One winner drawn at random from all the entries submitted on Survey Monkey during the Competition period. Only one entry per person will be accepted. Multiple or third-party entries will not be accepted.
  4. The winner will be contacted via email by 17:00 hours on 18th December 2024 to inform them that they have won the prize.
  5. The winner will receive 1x £100 Amazon Gift Card. The prize will be sent from Amazon and will arrive on or before 24th December 2024. If any element of the prize is unavailable, we reserve the right to substitute it with a similar product of equal or greater value.
  6. The prize is not for resale nor is it redeemable in whole or in part for cash and nor is it refundable.
  7. The Competition is open to all residents of the United Kingdom aged 18 or over (proof of ID may be necessary), excluding employees of Farrows Limited, their families, agents, or anyone else connected with the company.
  8. Farrows Limited’s decision is final, binding and represents Farrows Limited’s decision on all matters related to the National Carpet Shopping Survey 2024 Survey ‘Win A £100 Amazon Gift Card’ Competition on Survey Monkey. No correspondence can be entered into.
  9. The winner will be contacted in accordance with clause 4 above and asked to message Farrows Limited direct providing their full name, postal address, email address, contact telephone number. If a winner does not respond with their details within 2 working days, then their prize will be forfeited, and an alternative winner will be drawn at random from the remaining entries.
  10. Junk filters and IT difficulties may affect email delivery. Farrows Limited accepts no responsibility for this.
  11. All entries become the property of Farrows Limited. Farrows Limited reserves the right to withdraw this promotion, terminate the promotion or declare void any entry in the event of actual fraud in its sole opinion.
  12. The winner may be asked to take part in publicity accompanying or resulting from this promotion.
  13. Farrows Limited reserves the right to hold void, suspend or cancel the promotion at any time where it is reasonable to do so.
  14. Farrows Limited accepts no responsibility for entries that are incomplete, damaged, defaced, or not received for any reason or are a duplicate of a previous entry.
  15. This Competition is in no way sponsored, endorsed, or administered by, or associated with Survey Monkey or Facebook. You are providing your information to Farrows Limited and not to Survey Monkey or Facebook.
  16. Details of the winners surname and county will be available for one month after the close of the Competition by writing to National Carpet Shopping Survey 2024 ‘Win a £100 Amazon Gift Card’ competition, Farrows Limited, 64 King Street, Norwich NR1 1PG. The Winner of the Competition has the right to object to the publication of their surname when contacting Farrows Limited to accept the prize in accordance with the provisions of these terms and conditions. In such circumstances, only the county of the winner will be available on request. For the avoidance of doubt, Farrows Limited is still obliged to provide the winners full name, county, and details of the winning entry to the Advertising Standards Agency (ASA) if requested by the ASA.
  17. By entering the competition, all entrants will be deemed to have accepted and be bound by the rules and consent to the transfer of their personal data to Farrows Limited for the purposes of the administration of this promotion and for any other purposes to which the entrant has consented. All entry instructions form part of the rules. Farrows Limited reserves the right to verify all entries and winner and refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this competition’s entry requirements or otherwise where a participant has gained unfair advantage in participating in the promotion.
  18. These terms and conditions and any issues or disputes which may arise out of or in connection with these terms and conditions (whether such disputes or issues are contractual or non-contractual in nature, such as claims in tort, for breach of statute or regulation or otherwise) shall be governed by and construed in accordance with English law. Entrants hereby irrevocably submit to the exclusive jurisdiction of the English courts to settle any such dispute or issues.

Promoter: Farrows Limited, 64 Kings Street, Norwich NR1 1PG.

Terms and conditions of this promotion are correct as of 29th November 2024.

Farrows Limited’s Privacy Notice

The Competition is promoted by Farrows Limited (“Farrows”, “we,” “us,” or “our”).  At Farrows, we are committed to protecting your privacy in accordance with this Privacy Notice (“this Notice”) and in compliance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and any other applicable data protection law or regulation (“Data Protection Law”).  We take the issue of security of your personal information very seriously.

This Notice together with the Competition Terms & Conditions explains when and why we collect personal information about people who enter the Competition, how we use it, the conditions under which we may disclose it to others and how we keep it secure. Personal information is any information about you from which you can be identified (such as your name or your email address).

Our details

We are Farrows Limited (company number 3552068) in the UK. Our registered office address is at 64 Kings Street, Norwich, Norfolk NR1 1PG, UK.  We are the data controller for the purposes of Data Protection Laws, in respect of your personal information collected and used through you entering the Competition.  We dictate the purpose for which your personal information is used and how we use your personal information.  See “Questions or complaints” section below for more information on how to contact us.  

What personal information do we gather from you and how is it collected?

We gather personal information from you such as your first/last name that you provide voluntarily when you enter the Competition. If proof of identity is required, we may also request a copy of your passport or drivers licence. The postal address, email address and telephone number of all winning entrants may also be requested for the purposes of the administration of this promotion and to send out the Competition prize. The personal information of Competition entrants provided to us may also be gathered for any other purpose for which an entrant has consented.    

If you provide us with personal information about another person e.g. their name, photograph or any other personal information that could identify them, you must ensure that before you provide us with their personal information, you have their agreement to do so and that they are aware of the ways in which we use personal information as set out in this Notice.

How is your personal information used and on what legal bases?

We collect personal information for the purpose of administering this competition. In administering this competition, we will not collect more of your personal information than absolutely necessary. By entering this competition you agree to the collection and use of your data in this manner. 

Data breach

We may be required to notify the applicable regulator (and in certain instances you) of a personal data breach which we will do as appropriate.  

Children

Our Competition is designed and intended for use by people aged 18 and over. You must be 18 in order to take part in the survey and enter the competition.  Please do not attempt to do so if you are under 18.  Although we are not responsible for determining the age of our user, we reserve the right to check an individual’s age and deny access to any of our competitions and prizes or other content to anyone under 18. We will delete any personal information which has been inadvertently collected from anyone under 18 as soon as possible after we are aware of it. 

Protection of your personal information and retention

We keep your personal information confidential.  We use appropriate technical, physical, legal and organisational measures, which comply with Data Protection Laws to keep personal information secure.  For example, all outgoing and incoming email is scanned for viruses.

We will retain your personal information for as long as is necessary for purposes for which it was collected. The precise period will depend on the reason why it was collected; for competitions it will be retained until the competition has been administered (unless you have consented otherwise) or as long as the law requires whichever is the later.  Once the retention period for each situation has expired, we will take all reasonable steps to destroy or erase from our systems all personal data that we no longer require in accordance with all our applicable record retention schedules and policies.

Your rights

You have certain rights with respect to your personal information. The rights may only apply in certain circumstances and are subject to certain exemptions. Please see the table below for a summary of your rights. You can exercise those rights using the contact details below.  

Summary of your rights
Right of access to your personal informationYou have the right to receive a copy of your personal information that we hold about you, subject to certain exemptions.  
Right to rectify your personal informationYou have the right to ask us to correct your personal information that we hold where it is incorrect or incomplete.
Right to erasure of your personal information: You have the right to ask that your personal information be deleted in certain circumstances.  For example (i) where your personal information is no longer necessary in relation to the purposes for which it was collected or otherwise used; (ii) if you withdraw your consent and there is no other legal ground for which we rely on for the continued use of your personal information; (iii) if you object to the use of your personal information (as set out below); (iv) if we have used your personal information unlawfully; or (v) if your personal information needs to be erased to comply with a legal obligation.
Right to restrict the use of your personal informationYou have the right to suspend our use of your personal information in certain circumstances.  For example (i) where you think your personal information is inaccurate and only for such period to enable us to verify the accuracy of your personal information; (ii) the use of your personal information is unlawful and you oppose the erasure of your personal information and request that it is suspended instead; (iii) we no longer need your personal information, but your personal information is required by you for the establishment, exercise or defence of legal claims; or (iv) you have objected to the use of your personal information and we are verifying whether our grounds for the use of your personal information override your objection.
Right to object to the use of your personal informationYou have the right to object to the use of your personal information in certain circumstances. For example (i) where you have grounds relating to your particular situation and we use your personal information for our legitimate interests (or those of a third party); and (ii) if you object to the use of your personal information for direct marketing purposes.
Right to data portabilityYou have the right to obtain your personal information in a structured, commonly used and machine-readable format and for it to be transferred to another organisation, where it is technically feasible. The right only applies where the use of your personal information is based on your consent or for the performance of a contract, and when the use of your personal information is carried out by automated (i.e. electronic) means.
Right to withdraw consentYou have the right to withdraw your consent at any time where we rely on consent to use your personal information.
Right to complain to the relevant data protection authorityYou have the right to complain to the relevant UK data protection authority where you think we have not used your personal information in accordance with Data Protection Law.  Please see the Questions or Complaints section below for contact details of the Information Commissioner’s Office (“ICO”).

Changes to our privacy Notice

We keep this Notice under regular review and reserve the right to make changes at any time to take account of changes in our business, legal requirements, and the manner in which we process personal information. Any changes we make to this Notice will be posted on our social media pages. The updated Notice will take effect as soon as it has been updated or otherwise communicated to you. This Notice was last updated in Sept 2024.

Questions or complaints: 

If you have any questions, concerns, comments or complaints about this Notice and/or our collection or use of personal information, or if you wish us to stop processing your personal information for any particular purpose or purposes, then please contact us via [email protected].

You can also contact the ICO on helpline telephone number 0303 123 1113 or to call in Welsh 0330 414 6421; live chat via the ICO’s website at www.ico.org.uk (the helpline and live chat options are available Monday to Friday 9 a.m. to 5 p.m. (excluding bank holidays) ; post: Wycliffe House, Water Lane, Winslow, Cheshire SK9 5AF; or any other means of contact detailed on the ICO’s website (address above). Our ICO number is ZA668271.

Royal Warrant

Royal Warrant Holders to Her Majesty The Queen, since 2003. A mark of excellence, the only design agency to achieve this honourable status.